Small businesses and sole traders don’t need to pay for committed staff to manage their phones. These days it’s easy to install forwarding to a skilled company that specializes in phone answering services and get them to look after calls. Because their staff are skilled and follow an established process, the quality of the messages is normally higher than could be expected from anyone who has to disturb what they’re doing, find a scrap of paper and a pen, scribble down a note, than remember to give it to the right person later. Instead, imagine a neatly laid out email detailing incoming phone messages, with the right numbers and properly spelled names.
...
Read more...